For less than 5 day tour to secure the service, we require deposit 100 USD/person & for Longer 5 days Tours to guarantee your place we require a 500 USD deposit, whichever is the greater. We also require that you take out travel insurance when you book your holiday. Besides covering you during your holiday it will also enable you to claim for any money that you have paid to us, including your deposit, should you have to cancel your trip. 

Deposit must be paid 15 days before the departure date with fees for any bicycle rental(s), single supplement(s) and extra hotel nights. Our confirmation will include personal details you provided us (including your flight information), visa application advice, a packing suggestion list and a detailed tour itinerary. It will also include a checklist to ensure you get everything ready for your holiday.

On the rare occasions when we, VietnamByBike, must cancel a trip, all payments received to date will be 100% refunded, which constitutes full settlement. There will be absolutely no deductions. If you, the client, must cancel your reservation, your cancellation fee will be determined according to when you cancel.

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